6 Business Continuity Strategies to Implement Post COVID-19

The health crisis of COVID-19 impacted businesses, people, and communities in numerous ways, causing us to change our strategies and the way we live going forward. This means that businesses are adapting to an incredibly new business landscape that’s changing the way we will work for the foreseeable future. Organizations are challenged with reinventing strategies, enabling virtual teams with remote workspaces, and exploring what’s possible for creating new innovations. Here are some key strategies to implement to accelerate business continuity and transition to a new working world:

Establish Your Team Leaders

The greatest asset any organization has are its people. Choose the team members with proven reliability, organization skills, and strong leadership qualities, especially under pressure. Situations like COVID-19 can prove to be stressful, so it is wise to choose to your Business Continuity team with these things in mind. Some roles you might consider designating specifically for Business Continuity purposes are Executive Business Continuity Manager (overall Team Lead), Communication Lead, IT Lead, Human Resources, Facilities/Maintenance, and Operations/Logistics Lead. These roles can depend on your specific business needs and internal departmental breakdown. Once you’ve decided your key players, it’s time to evaluate the primary business processes that need to continue in case of business disruption.

Document & Identify Critical Processes

From internal human resources processes like payroll processing, retirement plan administration, healthcare benefits to business operations such as supply chain management, customer support, operational processes, each of these requires certain access to various technology and secure applications. It is important to know if these processes will still be able to be performed with the current systems architectures and IT tools in place. That leads us into the next strategy, where we connect each process with existing resources in place to determine if the business continuity plan being developed will need specific changes, updates, or additions.

Identify Key Technology and Tools

Performing a proper assessment of current tools and technologies to validate capability will reveal where there might be gaps that need to be filled. One key question to consider is “Will these tools and technologies we currently have in place work in the case of a future change in working environment?” The answer to this will help identify what potential technologies or tools that might be needed in order to continue seamlessly operating with minimal disruption. Need help strategizing? Learn more about how to leverage cloud technology to improve business operations and increase performance efficiencies here.

Consider Contingency Technology and Tools

Is your system architecture set up for a new working structure for virtual teams? Is your cloud strategy crystal clear and strong enough to handle changing needs in terms of scalability and operations? Is it ready in case of another change in the working environment or future disaster? For example, it might be necessary to set up virtual workspace situations for employees. As a preferred AWS partner, Idexcel can help implement AWS Workspaces solutions in your organization – enabling business continuity by providing users and partners with a highly secure, virtual Microsoft Windows or Linux desktop. This setup grants your team access to the documents, applications, and resources they need, anywhere, anytime, from any supported device. Learn more about how we can help do that here.

Build A Customer Communication Plan

Communication with your staff, clients, and partners is perhaps the most important element of these strategies. The more they hear from you, the better off you will be with establishing trust and reliability. When communicating, be sure to follow these 3 guidelines:

1. Timing is everything. Responding quickly is key to establishing trust, visibility, and proactivity. It’s critical to be timely with messaging and depending on that communication sent, to give proper response and planning time to the recipient.

2. Be clear, concise, authentic, and provide value. Keep your communications simple and to the point. Create messaging that provides value, help, and support during any business changes or possible disruptions. Another key tip: keep it positive and avoid the use of negative words to evoke a more positive feeling and reaction to the communication. The more authentic and personable the messaging, the more likely you are to receive a positive response and invoke a sense of comfortability.

3. Leverage all communication channels. Social Media is a great way to keep in touch with your audience. Employees, clients, and partners alike are all very active, especially on LinkedIn, given it’s a key point of communication and connection digitally among professionals. Keep up with email communication with your teams internally as well, checking in often and also checking in how it may have impacted them.

Set Your Organization Up for Innovation

With a Business Continuity plan in place and the team assembled, now might be the time to consider strategically planning for innovative solutions. Specific technologies can be implemented to ensure accelerated business continuity measures are in place to better set your business and teams up for success.

For example, many organizations are adopting Machine Learning solutions with RPA (Robotic Process Automation). Many websites are using chatbots for answering general FAQs asked by the customers, eliminating the need for personnel to respond, and enabling them to focus on other tasks. They can positively impact the customer’s experience and are an ideal tool for short-staffed employers, saving thousands of hours of productivity and cost.

If you need help strategizing and creating your business continuity plan, get in touch with us to get connected with an expert.

Is Machine Learning the Solution to Your Business Problem?

The term Machine Learning (ML) is defined as ‘giving computers the ability to learn without being explicitly programmed’ (this definition is attributed to Arthur Samuel)Another way to think of this is that the computer gains intelligence by identifying patterns and data sets on its own, improving output accuracy over time as more data sets are examined. Since ML can be a challenging solution to implement, we’ve put together some foundational steps to assess the feasibility of building an ML solution for your organization: 

1. Identify the problem TYPE 

Start by distinguishing between automation problems and learning problems. Machine learning can help automate your processes, but not all automation problems require learning.

Automation: Implementing automation without learning is appropriate when the problem is relatively straightforward. These are the kinds of tasks where you have a clear, predefined sequence of steps currently being executed by a human, but that could conceivably be transitioned to a machine.

Machine Learning: For the second type of problem, standard automation is not enough – it requires learning from data. Machine learning, at its core, is a set of statistical methods meant to find patterns of predictability in datasets. These methods are great at determining how certain features of the data are related to the outcomes you are interested in.

2. Determine if you have the right data

The data might come from you, or an external provider. In the latter case, make sure to ask enough questions to get a good feel for the data’s scope and whether it is likely to be a good fit for your problem. consider your ability to collect it, its source, the required format, where it is stored, but also the human factor. Both executives and employees involved in the process need to understand its value and why taking care of its quality is important. 

3. Evalute Data Quality and Current State

Is the data you have usable as-is, or does it require manual human manipulation before introducing into the learning environment? A solid dataset is one of the most important requirements for building a successful machine learning model. Machine learning models that make predictions to answer their questions usually need labeled training data. For example, a model built to learn how to determine borrower due dates to improve accurate reporting needs a starting point from which to build an accurate ML solution. Labeled training datasets can be tricky to obtain and often require creativity and human labor to create them manually before any ML can happen.

4. Assess Your Resources

Do you have the right resources to maintain your ML solution? Once you have an appropriate question and a rich training dataset in hand, you’ll need people with experience in data science to create your models. Lots of work goes into figuring out the best combination of features, algorithms, and success metrics needed to make an accurate model. This can be time-consuming and requires consistent maintenance over time.

5. Confirm Feasibility of ML Project

With the four previous steps for assessing whether or not ML is right for your organization, consider the responses. Is the question appropriate for building an ML business solution? Is the data available, or at least attainable? Does the data need hours of human labor? Do you have the right skilled team members to carry out the project? And finally, is it worth it – meaning, will the solution have a large impact, financially and socially? 

It’s important to consider these key questions when assessing whether or not Machine Learning is the right solution for your organization’s needs. Connect with our ML experts today to schedule your free assessment. 

India Cloud Summit 2020

India Cloud Summit 2020

Event Details: India Cloud Summit is the one place to explore new ideas & learn from industry experts Join us for the event that brings together technologists, executives, customers, partners & Key decision makers from all industries.

Why Attend

Whether you are new to cloud or an experienced user, India Cloud Summit will give you inspiration & technical knowledge for your cloud journey. We have put together a mix of thought leaders & industry experts to cover topics like Artificial Intelligence (AI)/Machine Learning (ML), Alexa, IoT, Migration, Big Data and cloud architecture best practices.

The purpose of the summit is to network, share ideas & have meaningful conversations about how others are implementing Cloud in their organizations, Cloud migration, Devops and more.

Idexcel Keynote Details

Title: AI in the Cloud
Speaker: Viswanath Ravindran – Principal Data Scientist at Idexcel

Event Pictures

India Cloud Summit 2020 India Cloud Summit 2020
India Cloud Summit 2020 India Cloud Summit 2020

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AWS re:Invent 2019 – Global Partner Summit Announcements

AWS re:Invent 2019

1. Introducing AWS Retail Competency Partners: AWS Retail Competency Partners provide innovative technology offerings that accelerate retailers’ modernization and innovation journey across all areas in the enterprise. Read More

2. Introducing AWS Public Safety & Disaster Response Competency Partners: AWS Customers can quickly identify top-tier APN Consulting Partners who identify, build, and implement technology offerings aimed at improving organizational capacity to prepare, respond, and recover from emergencies and disasters, globally. Read More

3. New AWS Service Ready Program to help customers find tools that integrate with AWS services: AWS Partner Network (APN) announced AWS Service Ready Program, a new way for AWS customers to identify if a tool or application will integrate with AWS services running in their cloud environment. Read More

4. New APN Global Startup Program, helping startup APN Technology Partners grow their cloud-based business: AWS Partner Network (APN) announced the APN Global Startup Program, a dedicated go-to-market (GTM) program for eligible Startup APN Technology Partners. Read More

5. Introducing a new benefit for APN Consulting Partners, APN Immersion Days: AWS Immersion Day workshops provide a customizable AWS experience delivered by AWS Solution Architects and Account Managers to AWS customers. Read More

6. AWS Marketplace makes it easier for you to discover relevant third-party software and data products: AWS Marketplace, a digital catalog with over 7,000 software listings and data products, has announced Discovery API, a new API created for select partners. Read More

7. AWS Marketplace announces a simplified fee structure and the expansion of Seller Private Offers: Starting today, all registered sellers with a public listing in AWS Marketplace can extend a custom contract through Seller Private Offers. Read More

AWS re:Invent 2019

AWS re:Invent 2019

Event Details: At re:Invent 2019, you can expect deeper technical content, more hands-on learning opportunities, and more access to AWS experts than ever. Each year at re:Invent, we bring you over a thousand sessions, chalk talks, workshops, builders sessions, and hackathons that cover AWS core topics and highlight the emerging technologies that we are developing. This year, re:Invent will be no different.

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About Idexcel: Idexcel is a Professional Services and Technology Solutions provider specializing in Cloud Services, Application Modernization, and Data Analytics. Idexcel is proud that for more than 21 years it has provided services that implement complex technologies that are innovative, agile and successful and have provided our customers with lasting value.

Anand Allolankandy – (Senior Director, Cloud Services Practice at Idexcel) will be attending this event. For further queries, please write to anand@idexcel.com

Idexcel Achieves AWS Migration Competency Status

Idexcel Achieves AWS Migration Competency Status

Herndon, VA – October 15, 2019 – Idexcel, a professional services and technology solutions provider, announced today that it has achieved Amazon Web Services (AWS) Migration Competency status. This designation recognizes that Idexcel provides proven technology and deep expertise to help customer’s move successfully to AWS, through all phases of complex migration projects, discovery, planning, migration and operations.

Achieving the AWS Migration Competency differentiates Idexcel as an AWS Partner Network (APN) member that provides specialized demonstrated technical proficiency and proven customer success with specific focus on Migration Consulting and Delivery. To receive the designation, APN Partners must possess deep AWS expertise and deliver solutions seamlessly on AWS.

“Idexcel is excited and proud to achieve AWS Migration Competency status,” said Allolankandy Anand, Senior Director of Cloud Services Practice at Idexcel. “This is a testament to our team’s dedication and commitment in helping our customers achieve their technology goals by leveraging the agility, breadth of services, and pace of innovation that AWS provides.”

AWS is enabling scalable, flexible, and cost-effective solutions from startups to global enterprises. To support the seamless integration and deployment of these solutions, AWS established the AWS Competency Program to help customers identify Consulting and Technology APN Partners with deep industry experience and expertise.

Idexcel’s cloud migration services help organizations not only undergo a successful cloud adoption journey, but also benefit from a structured well architected framework that guides them through the process of enhanced and accelerated transformation of their infrastructure, processes, people and technology. Our migration approach specializes on aligning architectural design with a data driven approach and AWS WAF (Well-Architected Framework) principles to create an on-demand environment for experimentation and innovation for our customers.

About Idexcel

Idexcel is a professional services and technology solutions provider specializing in Cloud Services, Application Modernization, and Data Analytics. Idexcel is proud that for more than 21 years it has provided services that implement complex technologies that are innovative, agile and successful and have provided our customers with lasting value. Our name, “Idexcel” is a representation of our core principle “Ideas to Excellence” We are relentlessly driven by results and take pride in our customer-centric engagement models. We blend our clients’ needs with proven delivery models and highly talented execution teams to deliver an exceptional customer experience.

Headquartered in Herndon, Virginia, Idexcel has offices and delivery locations in the US, Europe and Asia supporting global clients.

Idexcel DevDay – Herndon, VA

Idexcel DevDay - Herndon, VA

About Idexcel DevDay
HashiCorp and Idexcel are excited to invite you to this exclusive DevDay in Herndon, VA. This is a free, half-day technical event brought to you by Idexcel and HashiCorp with the support from Amazon Web Services(AWS). The session aims to focus on some of latest topics in Continuous Integration, Continuous Deployment and Configuration Management and the latest DevOps offerings from AWS and HashiCorp. The session also includes an interactive demo on Idexcel’s automated CI/CD pipeline utilizing AWS CodePipeline integrated with Terraform.

Idexcel DevDay with HashiCorp & AWS will run from 1:00 PM to 5:00 PM (EST) and will include an interactive demo session, a round-table Q&A with experts from AWS and HashiCorp experts, and a happy hour wrap-up.

Who Should Attend

  • Systems Reliability Engineers
  • DevOps Engineers/Managers
  • Release Engineers/Managers
  • IT/OPS Engineers/Managers
  • Enterprise Architects
  • Product Managers
  • QA Engineers/Managers
  • Security Engineers/Managers
  • Compliance Engineers/Managers

In this workshop you’ll learn how to:

  • Create Terraform template
  • Create a pipeline using CodeCommit, CodeBuild & CodePipeline
  • Integrate Terraform template with Pipeline

Come join us to experience and learn from the best, on some of the hottest topics in DevOps that will lead to a successful transformation within your company and get your free DevOps assessment.

Register Now