The retail industry is at the center of a dramatic shift in the way consumers shop and interact with their retailers. After hundreds of years of customers going to the store, the store is now coming to the customer. Today’s retail is dynamic. Customers using digital tools, have broken down the retail wall. Today, they demand that retailers be wherever they are at home, at work, travelling. This shift in consumer habits and expectations affects both business-to-business and business-to-consumer relationships.
To help companies adapt to these new Rules of Retail, Idexcel offers comprehensive services and solutions for retailers, designed specifically to deliver end-to-end engagement that brings multi-channel, shopper-centric success. Idexcel helps retailers increase efficiency and drive growth by refining the retail offer and developing new organizational and technological capabilities. We help our clients serve customers through innovative, cross-channel offerings, convenience, availability, fulfillment, and customer service.