Application Maintenance and Support is a profound task which requires many resources. Outsourcing Application Maintenance to Idexcel frees your team of routine maintenance tasks and allows them to focus more effectively on strategic areas. Idexcel has a well-defined and advanced Application Maintenance process which allows effective capture, reporting, and resolution of maintenance requests. This process supports a distributed delivery environment wherein work responsibilities can be effectively divided between the various organizations depending on the criticality of the requests.

These activities can be governed and monitored by:

• Management of requests
• Management of incidents
• Processing of requests
• Work around time
• Resolution
• Main cause research

Our Application Maintenance services include:

• Application Portfolio Review
• Application Outsourcing Analysis
• Task Order Management
• Request Management
• Application Management & Maintenance
• Application Support
• Application Helpdesk

Our Strengths:

• Well-defined processes
• Domain expertise
• Technology expertise
• Accelerated transition process

Key Differentiators:

• Flexible global delivery model for Application Maintenance
• Application Maintenance with business knowledge expertise
• Improved productivity thus reducing the cost of maintenance
• Consultancy on the road map for the applications