Business Process Outsourcing

Idexcel's heritage of technology and consulting excellence, has allowed us to develop one of the widest suites of Business Process Outsourcing (BPO) service offerings. We offer the complete gamut of outsourcing consulting, solutions and services to multiple industry verticals. Our value-enhancing solutions and services are intended not only to cut costs, but also to drive measurable business value into the enterprise. We work with our clients to define their outsourcing strategy such as services to outsource, competencies to secure and more.

To provide an end-to-end solution for BPO practice implementations, Idexcel has devised a unique Excellence to Solutions methodology. This methodology helps in providing cost-effective, quantitative and advanced technology-based solutions to our clients, thereby improving the efficiency of their businesses. This approach is based on emerging next generation BPO, which is now the top priority of organizations as an option in better managing their application portfolios.

Key Features of Idexcel Excellence to Solutions Methodology:

• Professionally organized BPO centers
• Quality mapped service delivery systems
• Competent and cost-effective process
• Secured processing service centers
• Well-defined disaster recovery systems
• 24/7 Customer Care Center
• Flexible timings as per client's requirements
• Advanced technology-based centers
• Processes in alignment with client's business
• Flexible cost structures and discounts
• Advanced web-interface reports and records

Our Idexcel methodology-based BPO practice spans across the following domains:

• Banking & Financial Services
• Healthcare & Life Sciences
• Communications
• Energy & Utilities

Our Idexcel methodology-based BPO service offerings are:

• Finance & Accounting
• Decision Support Services (market research & data analytics)
• HR Services
• Procurement Services
• Knowledge Services

Our global delivery standards have resulted in multiple long-standing client relationships giving us a clear differentiation in the marketplace.